The Client’s View on DLA Piper – how do your lawyers score?

The Client’s View on DLA Piper – how do your lawyers score?

What do clients really think about the service they get from your firm? Every year, the Legal 500 asks hundreds of thousands of clients how they rate firms on a range of metrics, including lawyers and team quality, value, billing, and industry knowledge.

The scores we collect allow us to benchmark firms against each other – this article looks at how DLA compares to its peers for lawyers and team quality.

How DLA compares to the Global 100 for lawyer and team quality

The graph below shows all scores for the Global 100 firms – the green dots representing firms which score above average for lawyers and team quality, and the red dots below. DLA’s score of 79.52 sits below the Global 100 average of 81.97.


DLA Piper


Lawyers and
Team Quality

79.52


Quality of partners 82.29


Quality of associates 74.80


Partner availability and engagement 81.87


All scores are global and /100.

The client scoring data also shows how DLA Piper rates in comparison to its competitor firms for quality of partners, quality of associates, and partner availability and engagement, among many other key metrics.

(The rest of this article is available to logged-in users onlyIf you are not logged in and unable to do so above, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “The Client’s View on DLA Piper – how do your lawyers score?”

Rating the lawyers – what the data tells us about Clifford Chance

Rating the lawyers – what the data tells us about Clifford Chance

How do your clients rate the service they receive from your firm? Every year, we ask hundreds of thousands of clients to score firms on metrics such as lawyer quality, billing, communication and expertise, as part of the Legal 500 research. As well as providing insight on each firm, this means we can also benchmark firms against each other.

Lawyers and team quality – how does CC score?

Clifford Chance scores 80.94 for lawyers and team quality – as illustrated below, that score is 1.03% below the average for Global 100 firms; better than DLA’s score, but below Linklaters. Conversely, Herbert Smith Freehills scores 0.33% above the average.

(The rest of this article is available to logged-in users onlyIf you are unable to log in above right, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “Rating the lawyers – what the data tells us about Clifford Chance”

Hogan Lovells: The Client’s View

Hogan Lovells: The Client’s View

Hogan Lovells


Lawyers and
Team Quality

81.20


Quality of partners 84.08


Quality of associates 76.19


Partner availability and engagement 83.46


All scores are global and /100.

What do clients really think about the service they receive from law firms? At Legal 500, we hear from hundreds of thousands of clients every year, rating firms on key metrics such as lawyer quality and availability, billing, and levels of communication and expertise.

The answers we receive allow us to evaluate firms using a set of client service data scores, covering Lawyers and Team Quality, Value: Billing and Efficiency, and Sector and Industry Knowledge – all of which combine to produce an overall Client Service Score.

This article focuses on Lawyers and Team Quality, for which Hogan Lovells scores 81.20. (The rest of this article is available to logged-in users onlyIf you are unable to log in above right, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “Hogan Lovells: The Client’s View”

Ashurst: The Client’s View

Ashurst: The Client’s View

Ashurst


Lawyers and
Team Quality

79.59


Quality of partners 83.47


Quality of associates 75.76


Partner availability and engagement 83.18


All scores are global and /100.

What do clients really think about the service they receive from law firms? At Legal 500, we hear from hundreds of thousands of clients every year, rating firms on key metrics such as lawyer quality and availability, billing, and levels of communication and expertise.

The answers we receive allow us to evaluate firms using a set of client service data scores, covering Lawyers and Team Quality, Value: Billing and Efficiency, and Sector and Industry Knowledge – all of which combine to produce an overall Client Service Score.

This article focuses on Lawyers and Team Quality, for which Ashurst scores 79.59. (The rest of this article is available to logged-in users onlyIf you are unable to log in above right, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “Ashurst: The Client’s View”

Bryan Cave Leighton Paisner: The Client’s View

Bryan Cave Leighton Paisner: The Client’s View

Bryan Cave Leighton Paisner


Lawyers and
Team Quality

81.93


Quality of partners 84.52


Quality of associates 74.14


Partner availability and engagement 83.99


All scores are global and /100.

What do clients really think about the service they receive from law firms? At Legal 500, we hear from hundreds of thousands of clients every year, rating firms on key metrics such as lawyer quality and availability, billing, and levels of communication and expertise.

The answers we receive allow us to evaluate firms using a set of client service data scores, covering Lawyers and Team Quality, Value: Billing and Efficiency, and Sector and Industry Knowledge – all of which combine to produce an overall Client Service Score.

This article focuses on Lawyers and Team Quality, for which Bryan Cave Leighton Paisner scores 81.93. (The rest of this article is available to logged-in users onlyIf you are unable to log in above right, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “Bryan Cave Leighton Paisner: The Client’s View”

The Client’s View: how do HSF’s lawyers compare to its rivals?

The Client’s View: how do HSF’s lawyers compare to its rivals?

Every year, we ask hundreds of thousands of clients to score law firms on metrics such as billing, communication and expertise. This data, which is gathered alongside the Legal 500‘s research, offers huge insight into how clients rate the service they receive, and also, perhaps more importantly, enables us to benchmark firms against each other.

Lawyers and team quality – how does HSF score?

Herbert Smith Freehills (HSF) scores 82.30 for Lawyers and Team Quality, which, as illustrated by the chart below is 0.33% above the average, or ‘benchmark’, for all Global 100 firms. HSF’s score is also better than Ashurst, Clifford Chance (CC) and Linklaters, all of which score below the Global 100 average.

(The rest of this article is available to logged-in users onlyIf you are unable to log in above right, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “The Client’s View: how do HSF’s lawyers compare to its rivals?”

The Client’s View: Latham outscores rivals on key client service metrics

The Client’s View: Latham outscores rivals on key client service metrics

Every year, we ask hundreds of thousands of clients to score law firms on metrics such as billing, communication and expertise. This data, which is gathered alongside the Legal 500’s research, offers huge insight into how clients rate the service they receive, and also, perhaps more importantly, enables us to benchmark firms against each other.

Lawyers and team quality – how does Latham score?

Latham scores 85.21 for lawyers and team quality, which, as illustrated by the chart below, is 3.24% above the average, or ‘benchmark’, for all Global 100 firms. Latham’s score is also better than Skadden and White & Case, but is just behind Kirkland & Ellis, which scores 4.29% above the benchmark.

(The rest of this article is available to logged-in users onlyIf you are unable to log in above right, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “The Client’s View: Latham outscores rivals on key client service metrics”

Gowling WLG: The Client’s View

Gowling WLG: The Client’s View

Gowling WLG


Lawyers and
Team Quality

80.33


Quality of partners 83.52


Quality of associates 73.42


Partner availability and engagement 84.12


All scores are global and /100.

What do clients really think about the service they receive from law firms? At Legal 500, we hear from hundreds of thousands of clients every year, rating firms on key metrics such as lawyer quality and availability, billing, and levels of communication and expertise.

The answers we receive allow us to evaluate firms using a set of client service data scores, covering Lawyers and Team Quality, Value: Billing and Efficiency, and Sector and Industry Knowledge – all of which combine to produce an overall Client Service Score.

This article focuses on Lawyers and Team Quality, for which Gowling WLG scores 80.33. (The rest of this article is available to logged-in users onlyIf you are unable to log in above right, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “Gowling WLG: The Client’s View”

Paul, Weiss, Rifkind, Wharton & Garrison: The Client’s View

Paul, Weiss, Rifkind, Wharton & Garrison: The Client’s View

Paul, Weiss, Rifkind,
Wharton & Garrison


Lawyers and
Team Quality

86.64


Quality of partners 90.34


Quality of associates 76.66


Partner availability and engagement 89.36


All scores are global and /100.

What do clients really think about the service they receive from law firms? At Legal 500, we hear from hundreds of thousands of clients every year, rating firms on key metrics such as lawyer quality and availability, billing, and levels of communication and expertise.

The answers we receive allow us to evaluate firms using a set of client service data scores, covering Lawyers and Team Quality, Value: Billing and Efficiency, and Sector and Industry Knowledge – all of which combine to produce an overall Client Service Score.

This article focuses on Lawyers and Team Quality, for which Paul Weiss scores 86.64. (The rest of this article is available to logged-in users onlyIf you are unable to log in above right, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “Paul, Weiss, Rifkind, Wharton & Garrison: The Client’s View”

CMS: The Client’s View

CMS: The Client’s View

CMS


Lawyers and
Team Quality

80.60


Quality of partners 83.07


Quality of associates 77.37


Partner availability and engagement 82.32


All scores are global and /100.

What do clients really think about the service they receive from law firms? At Legal 500, we hear from hundreds of thousands of clients every year, rating firms on key metrics such as lawyer quality and availability, billing, and levels of communication and expertise.

The answers we receive allow us to evaluate firms using a set of client service data scores, covering Lawyers and Team Quality, Value: Billing and Efficiency, and Sector and Industry Knowledge – all of which combine to produce an overall Client Service Score.

This article focuses on Lawyers and Team Quality, for which CMS scores 80.60. (The rest of this article is available to logged-in users onlyIf you are unable to log in above right, please click ‘Forgot your password?’ below to gain access to the full article). Continue reading “CMS: The Client’s View”