Outsourcing your firm’s first impression

Established in 2000, Moneypenny is the world’s market leader for telephone answering, live chat, outsourced switchboard and customer contact solutions. Moneypenny handles more than 2 million legal calls and chats each year for hundreds of legal firms in the UK, including 80 of the Top 200, thanks to its dedicated team of legal receptionists. Communication …

Disputes Yearbook: Foreword – Stewarts: Groundhog Day?

A quick scan of the inevitable January opinion pieces predicting trends in the litigation market for the year ahead gives a fairly consistent view of topics we are likely to see. Against a backdrop of continued economic and geopolitical instability, ongoing inflation, high interest rates and supply chain disruption, commentators foresee an increase in insolvency-related …

Scaling up: a look back at the last ten years of disputes in London

When Legal Business first launched its Disputes Yearbook back in 2014 Brexit was barely on the radar, most people had not heard of Wuhan and post-financial crisis disputes work and oligarchs were helping firms cast aside any doubts about how sustainable further disputes growth was at either the biggest players in the City or the …

Access to justice: Spurious claims under the spotlight – best intentions or base motives?

With the marked increase in group litigation and rapid development of the litigation funding industry, the Competition Appeal Tribunal is consistently seeing novel claims. New theories of dominance are appearing, with what actually constitutes a dominant position widening. And the type of claim presented to the tribunal is expanding, with an increasing number of ESG …