Client Intelligence Report: Data view – Big talk on legal ops fails to change buying habits

Anecdotally, in-house budgets are being scrutinised like never before, and law firm billing is starting to catch the attention of chief financial officers.

As almost any general counsel (GC) will tell you, legal teams are coming under sustained pressure to introduce metrics and benchmarks, along with more robust financial management and project management tools, to help demonstrate their grasp on value. In short, procurement methodologies are now being applied to legal services.

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