The Last Word: The client view Legal Business10 December 2019The Last WordCommentIn-houseIn-house survey Interviewed for our annual in-house lawyer survey, leading GCs give their take on risk management, becoming business advisers and collaborationAgile mindsYour limit of 1 article in 30 days is up. Please login for full access or subscribe. Related ContentThe Last Word: Private eyesThe Last Word: Capital callThe Last Word: Euro visionThe customer is always right – which firms do clients rate most highly?Footing the bill – as chargeout rates spiral, will clients put their foot down?Vodafone UK head of legal Karen Thorpe on winning LB’s In-House Team of the Year and Vodafone’s ‘once in a lifetime’ merger with ThreeLast Word: Global visionRising to the challenge – tough market rewards for firms with clearest focusMaking an ESG lawyer – law firms search for the magic formula