Solicitors in England and Wales received a glowing review in a new survey of legal needs but evidence of gaps in access to justice shows the profession has a perception problem.
The survey – the largest legal needs survey of its kind – was conducted by the Legal Services Board and Law Society using data collected by YouGov covering the experiences of 28,633 people. Solicitors ranked highest for service satisfaction, with nine out of 10 people who had used a solicitor satisfied with the service they received, while 84% believed the solicitor provided value for money.
