Collaboration has become the new innovation – the quality clients are supposed to want and progressive law firms strive to deliver. Does the reality match the hype?
‘Why are so many restaurants now featuring windows that let you peek into their kitchens, or seating you as close as possible to the chefs? Because customers have decided they want to be “in the kitchen”. They want to see how the sausage is made.’
Heidi Gardner, Harvard Law School
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