Increasingly assertive clients are making advisers jump through more hoops to secure lucrative work. Legal Business assesses if law firms are rising to the challenge.
While the prolonged struggle for understanding between in-house counsel and their external providers has seen general counsel (GCs) lose many small battles with law firms over the years, the signs are there that clients are increasingly winning the war. After pressing for years to get value for money through sensible service delivery and flexible pricing, in-house teams are reporting greater goodwill towards their external legal providers this year, perhaps because the threat of reduced panel slots has become a reality.
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