Three GC perspectives on change

Gloria Sánchez Soriano, head of transformation – legal department, Santander

When our group general counsel (GC), Óscar García Maceiras, joined two years ago, he came with the idea of transforming the legal department. But Santander as a business is also in a huge process of transformation. Maceiras had a concern that we in our legal department in the market – and in many other legal departments – were working the same way as 100 years ago. We have legal databases, word processing, some digital resources – but we were not doing anything special. So the project he envisioned was not only to implement a range of technologies, but to foster a savvier legal department, with fewer pain points and better co-ordination and efficiency.