General counsel have been vocal in recent years about persistent problems in law firms but what about in-house teams? Legal Business talks to clients and counsel about where GCs go wrong.
It’s not hard these days to find outlets and forums for general counsel (GCs) to highlight the excesses and poor behaviour that still persist among law firms. High rates, padded bills, unresponsive service and an inability to put themselves in the position of clients are all cited repeatedly in events, surveys and coverage of the views of in-house counsel.
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