The team at BT Legal has spent the past three years changing the way it deals with external lawyers and manages its own lawyers. Most recently, it has brought in a new e-billing platform, MyLegal, which has overhauled how it manages legal spend.
David Griffin, head of legal and governance systems and change at BT, says the company wanted to move away from the smoke-and-mirrors approach to billing from some law firms, introducing more accountability and transparency to how matters are managed. Hopefully, this will mean the team can catch problems early and avoid getting unexpectedly large bills from their external counsel.
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