Legal Business

The Client’s View: Latham outscores rivals on key client service metrics

Every year, we ask hundreds of thousands of clients to score law firms on metrics such as billing, communication and expertise. This data, which is gathered alongside the Legal 500’s research, offers huge insight into how clients rate the service they receive, and also, perhaps more importantly, enables us to benchmark firms against each other.

Lawyers and team quality – how does Latham score?

Latham scores 85.21 for lawyers and team quality, which, as illustrated by the chart below, is 3.24% above the average, or ‘benchmark’, for all Global 100 firms. Latham’s score is also better than Skadden and White & Case, but is just behind Kirkland & Ellis, which scores 4.29% above the benchmark.

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By plotting all scores for the Global 100 firms, we can also see that Latham’s score for lawyers and team quality sits in the top 30% of that group.


Latham & Watkins


Lawyers and
Team Quality

85.21


Quality of partners 88.73


Quality of associates 81.14


Partner availability and engagement 86.01


All scores are global and /100.

Associates and availability

The data that we collect on lawyers and team quality can also be broken down into three sub-criteria: quality of partners; quality of associates; and partner availability and engagement (see above).

Latham’s score of 81.14 for quality of associates is 4.12% above the Global 100 average of 77.02, and is also higher than the scores obtained by Kirkland, Skadden and White & Case, all of which score above the G100 benchmark, to varying degrees, as illustrated by the chart below.

Latham’s score of 86.01 for partner availability and engagement, meanwhile, is 1.57% above the Global 100 benchmark of 84.44. Kirkland scores well on this metric, 4.18% above average, while White & Case’s score is just below the benchmark.


Benchmark scoring for our other criteria (value: billing and efficiency, and sector and industry knowledge) and all sub-criteria is also available. We can provide data on a worldwide, jurisdictional, country-by-country, office or practice area perspective, with the option to select a small bespoke group of comparator firms.

If you would like to know more, please contact us at researchinfo@legal500.com – we welcome all feedback on our data and what insights you would like to see.