How do your clients rate the service they receive from your firm? Every year, we ask hundreds of thousands of clients to score firms on metrics such as lawyer quality, billing, communication and expertise, as part of the Legal 500 research. As well as providing insight on each firm, this means we can also benchmark firms against each other.

Lawyers and team quality – how does CC score?

Clifford Chance scores 80.94 for lawyers and team quality – as illustrated below, that score is 1.03% below the average for Global 100 firms; better than DLA’s score, but below Linklaters. Conversely, Herbert Smith Freehills scores 0.33% above the average.

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Rating the lawyers at the Global 100 – how does CC come out?

Our scores for Lawyers and Team Quality can also be broken down further into three sub-criteria: quality of partners; quality of associates; and partner availability and engagement (see left).

CC’s score of 85.00 for quality of partners is very close to the Global 100 benchmark of 85.10, ahead of Linklaters and DLA, both which score below average, as the chart below illustrates. Once more, Herbert Smith Freehills beats the average score on this metric.

For partner availability and engagement, CC is 1.76% below the Global 100 benchmark of 84.44. DLA, HSF and Linklaters all score below the benchmark to varying degrees.

Benchmark scoring for our other criteria (value: billing and efficiency, and sector and industry knowledge) and all sub-criteria is also available. We can provide data on a worldwide, jurisdictional, country-by-country, office or practice area perspective, with the option to select a small bespoke group of comparator firms.

If you would like to know more, please contact us at researchinfo@legal500.com – we welcome all feedback on our data and what insights you would like to see.