Client service uncovered: The best-rated firms revealed

The world’s largest law firms are continuing to get bigger. Last year the combined number of lawyers across the Global 100 rose to almost 150,000, with Dentons – the world’s largest by headcount – housing more than 10,000 globally.

But while these international giants now cater to most commercial legal needs, in most corners of the globe, groundbreaking new analysis of the views of the people these firms care about most – their clients – has found conclusive evidence that smaller, specialist practices are outstripping them on quality of service.

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