What do clients really think about the service they receive from law firms? At Legal 500, we hear from hundreds of thousands of clients every year, rating firms on key metrics such as lawyer quality, availability, billing, communication and expertise.

The answers we receive allow us to evaluate firms using a set of client service data scores, covering Lawyers and Team Quality, Value: Billing and Efficiency, and Sector and Industry Knowledge – all of which combine to produce an overall Client Service Score.

This article focuses on Bird & Bird’s Lawyers and Team Quality, for which the firm scores 79.96. (The rest of this article is available to logged-in users only. If you are unable to login above right, please click Forgot your password? below to gain access to the full article).