Legal Business

The Client’s View: Latham outscores rivals on key client service metrics

Every year, we ask hundreds of thousands of clients to score law firms on metrics such as billing, communication and expertise. This data, which is gathered alongside the Legal 500’s research, offers huge insight into how clients rate the service they receive, and also, perhaps more importantly, enables us to benchmark firms against each other.

Lawyers and team quality – how does Latham score?

Latham scores 85.21 for lawyers and team quality, which, as illustrated by the chart below, is 3.24% above the average, or ‘benchmark’, for all Global 100 firms. Latham’s score is also better than Skadden and White & Case, but is just behind Kirkland & Ellis, which scores 4.29% above the benchmark.

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